Customer Background:

A Southeast Asian engineering equipment leasing company, which regularly purchases excavator bucket teeth for mining operations, was experiencing frequent replacements due to insufficient wear resistance of their previous bucket teeth. This resulted in low construction efficiency and cost overruns, creating an urgent need for a cost-effective supplier of wear-resistant parts.

Communication Process:

The customer inquired through a Facebook social media message, clearly stating their core requirements: "bucket teeth service life of at least 800 hours, compatible with CAT320 excavators, and bulk purchase pricing." We responded immediately, sending a product parameter sheet (including a high-manganese steel material test report) and videos of similar mining operation case studies. Addressing the customer's concerns about wear resistance, we emphasized that "the bucket teeth use an integral casting process, with a tooth tip hardness of over HRC60, suitable for harsh working conditions," and provided three bulk purchase pricing options (including sea freight logistics timelines and after-sales service guarantees). The customer subsequently communicated several times to clarify details, and we promptly answered questions regarding "parts installation compatibility" and "repair and replacement procedures within the warranty period," ultimately securing an order for 100 sets of bucket teeth.

Cooperation Results:

After receiving the goods, the customer conducted a one-month field test in a mining environment. The bucket teeth achieved a service life of 920 hours, far exceeding expectations. The customer subsequently placed an additional order for 200 sets and expressed their intention to recommend our products to industry partners, becoming a long-term and stable customer of our company.