The road to cooperation with customers: Yuezhong excavator bucket teeth help foreign mining companies improve efficiency

Project Background
In early 2024, the sales department of "Yuezhong Professional Bucket Teeth Manufacturer" received a website inquiry from a large foreign mining company. The customer found our official website www.loaderbucketteeth.com during a Google search and showed great interest in the Yuezhong brand bucket teeth products we displayed.

Customer Demand Analysis
This mining company operates multiple iron ore mining projects and consumes a large number of excavator bucket teeth every year. They are looking for a reliable long-term supplier who can provide: high-quality bucket teeth with strong wear resistance and long service life; customized solutions for CAT 336 excavators; stable supply capacity and competitive prices; and complete after-sales technical support.

Initial contact and technical communication
After receiving the inquiry, our international sales team responded quickly and arranged professional technicians for in-depth communication. Our technical team then recommended the YC-336 series alloy bucket teeth of Yuezhong based on the working condition information (ore hardness, working environment, etc.) provided by the customer. This product has the following features: high-quality high manganese steel material (Mn13Cr2), special heat treatment process to improve surface hardness (HRC58-62), patented locking system design to reduce the shedding rate.

Sample testing phase
The customer then ordered 3 sets of YC-336 bucket teeth for sample testing. After receiving the samples, the customer conducted a one-month field test. The results showed that the average service life was higher than before, there was no early fracture, the replacement time was shorter than the original product, and the overall cost was reduced.

Order confirmation and production delivery
Based on the satisfactory test results, the customer placed the first trial order in late 2024: 100 sets of YC-336 bucket teeth. During the production process, we sent progress reports and quality inspection photos of key processes to customers every week to ensure transparency. All goods are prepared with complete documents in accordance with import standards: commercial invoice, packing list, certificate of origin, material certificate, safety data sheet. The goods arrived on time and cleared customs smoothly. The customer appreciated our logistics coordination ability.

After-sales service and long-term cooperation
After the product was put into use, we established a regular return visit mechanism: 24-hour technical consulting support. After 6 months of use, the customer feedback: no batch quality problems occurred and the overall operating cost was significantly reduced.
Based on this, the customer signed a 3-year framework agreement with us in November 2024, and the annual purchase volume is expected to reach 3,000 sets. At the same time, they also recommended our products to their affiliated companies.

Summary of project results
Customer benefits: reduced replacement frequency of bucket teeth, reduced equipment downtime, and reduced overall procurement costs.
Yuezhong brand enhancement: established benchmark customer cases and laid the foundation for market expansion in neighboring countries.
Technological innovation: improved alloy formula according to customer feedback, developed new models suitable for high-silicon ores, and optimized packaging design to reduce transportation damage.
Based on this successful cooperation, Yuezhong Machinery will continue to uphold the concept of "quality first, serving the world" and provide more international customers with high-quality engineering machinery parts solutions.